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Not a guitar hero story

Posted: Wednesday, October 14, 2009 5:55 PM by Ian Sager
Filed Under:

By Mike Taibbi, NBC News correspondent

Funny how memory works.  You can think about something that's familiar to you, research the subject in the ways encouraged by Google, and begin the work of reporting on that same subject because, after all, that's your job, and then in a moment, a millisecond, something internal kicks in and it's no longer about information, it's about how you felt in your bones and your heart when that subject first became familiar to you.

That's what happened during the process of reporting on the fortunes of family-owned CF Martin and Company in Nazareth, Pennsylvania. They make Martin guitars, the standard in the industry for, oh, around 175 years. From Dylan and Clapton, to Elvis and Johnny Cash. Threesomes like the Kingston Trio and Peter Paul & Mary. Duos like Simon and Garfunkel...you get the idea.

Nightly News producer Bob Adschiew had pitched the story to me and I'd said “sure.” His take was that family owned businesses, which make up 90 per cent of the businesses in America and employ 60% of all workers, had unique challenges and opportunities in the tanking economy. With the economy cratering last fall, Martin, like other businesses, considered all the options while some stopgap measures – a freeze on hiring and overtime, for example – were put in place. But because of the unique nature of the business, not just ownership but employees handing down their love of the craft from generation to generation, the current boss, CF Martin IV, refused to resort to layoffs or even a temporary plant shutdown. They'd continue to make guitars...by hand. Each instrument went through 60 work stations and over 300 individual processes, all visible to anyone from the public who wanted to see how it's done.

We did, and it was fascinating of course.  But it was the company's solution to the economic crisis, the same solution employed by CF's great-grandfather during the Great Depression, that triggered my memories in that special way. The solution – with the average guitar costing $2-3,000 and a few special works of art going for as much as $100,000, not the kind of numbers that'll deliver you from a recession, especially when your product is the quintessential discretionary expense – Martin decided to make a cheap guitar. Cheap by comparison, hundreds, not thousands of dollars. No inlays, or fancy finishes, just good solid construction out of those same find wood.


VIDEO:Family guitar business keeps finances in tune

Walking through the part of the plant where the new line was being produced, as painstakingly as ever, it happened for me.  I remembered my first guitar, in college, and could hear the songs I'd played (not all that expertly, I should say) as I sang my son to sleep many nights. I'd had a Puerto Rican friend then who'd taught me some Spanish guitar, Maleguena and some of the riffs Jose Feliciano was then popularizing, and the rest of what I played was that odd simplistic mix of familiar favorites – House of the Rising Sun, Girl from Ipanema, Puff the Magic Dragon, a few dozen others.  As a kid I'd played classical piano but was never a natural musician, it was always hard work, mastering a score and playing it well enough to allow others to listen. But the guitar, while difficult, was all about pleasure, playing the instrument, seeing its effect on my toddler son.

So of course, before I left the CF Martin factory floor, I bought one of their Series 1 guitars.

How could I not? Even as it was being tuned and inspected for a final time and placed in its case, I could hear all those songs and longed to play them again, I could see my son's face and the color of his bedroom walls.

And for those moments I wasn't a reporter on a story, but simply someone who remembered something special and who had a chance to revisit that memory again.


Video: The guitar by which all others are measured

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Comments

Wow!  What a great story!  It would have been so easy to just lay off workers, but the Martin's had the guts to try something different and save jobs.  Bravo!
Martin makes wonderful guitars. The craftmanship is the same on a 15 series as on a 45 series instrument with the difference in cost being the embellishments. I know because I own 3 Martins!
That is my cousin c.f. martin the fourth I think the story is true he treats his workers like one of the family !
I watched the story with interest as my granddaughter just received a guitar for her birthday.  What a disappointment when you mentioned all the famous people who used the guitar and NOT ONE was a woman!!  What about Joan Baez, Melissa Etheridge, k.d.lang, the Dixie Chicks among others?  Did none of them use a C.F. Martin guitar?  Or is your male bias showing?
I think that what the C. F .Martin Guitar company is doing is what the rest of the country should do.  Do not compromise quality or your reputation just to stay in business.  Keep your core values and the people will keep buying from you.  I know, I am the proud owner of a Martin Guitar.
My son is an avid Guitar player and during the summer we visited the Martin Factory.  They give free tours and the day we were there (Thursday or Friday) there were probably 150 people going through the tours.  It was a terrific experience - I was surprised you didn't mention that during your piece.  As I understand it, the "tour guides" have regular jobs and give the tours as an additional volunteer duty.  Our guide did a great job explaining the history and the manufacturing process.  It was very interesting.  It's amazing that it was free - but there was also no "sales pitch" at the end - you couldn't buy a guitar from Martin at the factory if you wanted to.  Martin seemed like a great company and I hope they can outlast the recession.  I recommend the tour to anyone that can make it up to the Nazareth PA area.
"And for those moments I wasn't a reporter on a story, but simply someone who remembered something special and who had a chance to revisit that memory again."  And THAT is what we are all about!!
It's nice to see a business thinking about more than the bottom line.  Those are great guitars, too. (D-35 1973)
Mike, that's great! Enjoy the guitar, and to add to your enjoyment, you should visit / join Unofficial Martin Guitar Forum (many of its members were the players in the background on your story, in Nazareth for an annual gathering).
I have one of the new "one" series Martins and it is nice although it is "Made in Mexico"!
Your report made it sound as if they are "all-American"  I was dissapointed too.
Your news report is very good.  Keep up the good work.
Thanks!
Mike - Wonderful story. The Kingston Trio was my "idol" group when I was growing up (I was born in 1948). I got my first Martin when I 16. It's still in the family. I made a living as a working musician for many years, working on television in Cincinnati where I met the Trio, even doing their sound for a couple of concerts there. I got reconnected a few years ago and have recently produced a live concert CD for them. I still play Martins and had special "The Kingston Trio" inlay put in two of them. The magic of Martin guitars just never seems to fade. Neither does the way I felt when I got my first Martin!

Hope you play your Series 1 often. Enjoy!

Rob Reider
I have visited Nazareth and the Martin factory nine times to date. My last visit was in August 2009 for the annual owner's club meeting. Every time I take that trip across "The Pond" I get so excited, I meet up with many of the Martin employees at Sycamore Street,(Martin HQ) who have become great friends over the years. Chris Martin IV always finds time to say hello, he always says, "Thanks for visiting us," and he means it. Chris. gave a wonderful speech and explained how Martin Guitar would progress and survive these difficult times, his words of encouragement were greeted with a standing ovation, which he surely deserved.  The Martin ship will never flounder. They have a great caring skipper, a second mate and crew that are dedicated to keeping afloat so that they are able to continue to produce the finest guitars in the world. Everyone I have had the pleasure of speaking to on my many visits all love being part of the Martin family. The smiles on the faces of the staff in all departments, the pride of the factory tour guides as they explain the various stages of guitar making says it all, "We are here to stay." Congratulations and good luck to all concerned at Martin, you deserve all the luck in the world. See you next year, I can't wait.
As a long time Martin owner, and fan, I took the factory tour last summer and the pride and dedication of the employees was everywhere.  Martin Gutars is an American treasure!  Keep up the great work.
This is the kind of business principle that keeps a company in business for 175+ years - long term thinking and TWO WAY loyalty... not just this disgusting quarter to quarter filth that is practiced now just to get the upper crust their much-beloved bonuses at the expense of families and lives.  Way to to CFM, I own 2 and will always support Martin guitars!


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