Not leaving on a jet plane: 'It was a nightmare'
Posted: Monday, August 10, 2009 4:01 PM by Daily Nightly Editor
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Brian Williams
By Brian Williams, Anchor and managing editor
Do me a favor: As you read this next story -- those of you who are old enough -- try to envision reading this story involving Aeroflot back in 1970. Would this odyssey have surprised you? Probably not -- back then, stories about air travel in the U.S.S.R. were all about a crumbling infrastructure and choking bureaucracy.
And as you read, think about that -- and think about the factors at work here: the big carrier wanting to use its brand name to attract customers to its "regional jet service" -- only they don't operate the regional jets...and are referring calls to the regional carrier. The airport that forgot it's in the business of serving customers, and the appalling lack of imagination on the part of those involved. The folly of believing that somehow these domestic passengers were "unclean" in terms of security, and couldn't possibly be trusted while waiting in a vacant airport gate without the TSA there to screen them. Forgotten in all this: the needs and rights of the 47 passengers who spent, in total, more than 10 hours on board the "regional jet."
This needs to stop. As USA Today put it this morning; "If the airlines really want to talk Congress out of passing a passenger bill of rights, they're not doing themselves any favors."
As I've been writing this, I've just learned that Continental is apologizing and offering to make its customers whole. They would likely prefer to have those lost hours back.
We hope you can join us for tonight's broadcast, as we start off a new week.