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House calls push health reform forward

Posted: Tuesday, January 27, 2009 4:53 PM by Daily Nightly Editor

By Robert Bazell, NBC News Chief science correspondent

We received several thoughtful responses to last night’s report on Duke University’s experiments to enhance their health care system. (You can find them below my blog post from yesterday.)


The Duke researchers began
their experiments by talking to people who were using the emergency room for non-emergency purposes. They then used their stories about the medical system in general for ideas on how to improve Duke's--and some of North Carolina’s--health care delivery system, including Duke's family practice

offices.
 
In tonight's report, we describe how the Duke team makes house calls to people who have difficulty making it to the doctor, and how the team has set
up satellite clinics in neighborhoods as well, including inside some high schools where they provide care for adolescents.
 
One complaint about last night’s report came in an e-mail to me from a spokeswoman for the American College of Emergency Physicians. It questioned 

the assumption that care in the ER (or ED, for emergency department) of a hospital is more expensive or inefficient than care in a doctor’s office. Instead of getting into that argument, which is multi-layered, I offered to do more future reports about the current state of emergency medicine in the country.
 
But one statistic from that email exchange stands out to me: Out of America’s annual expenditure of $2.1 trillion for health care, $37.5 billion–-or
1.8 percent--goes toward emergency medicine. The ER is truly our health care lifeline, the backup if all else fails.  The medical staff who work in those facilities often put in long hours for far less pay than those in other specialties.
 
Just because the Duke researchers began their research in the ER does not imply an opinion on their part--or mine--that the staff in the ER is doing
anything wrong.
 
I hope you find the second part of this two-part report enlightening. And again, I repeat, no one knows what health care reform will look like in the
U.S., but it is useful to see the experiments already underway to try and improve health care delivery.

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Your piece on doctors making house calls and bringing medicine into neighborhoods was excellent, and it struck a familiar chord with me.  I left a hospital owned geriatrics practice in Columbia, SC, to work on my own, doing nothing but house calls to geriatric patients, age 65 and up.  This has taken me into people’s homes, seniors’ apartments, and assisted living facilities.  They all love it and appreciate it.  
For the patients, it relieves the burden of what for most takes many waking hours to do, that is, get dressed, get to the doctor’s office, wait, be seen, and get home, a monumental effort for most of them that can fill a day.  To be seen in their own home is much easier for them.  It helps me, too, to see them in their own environment, something that tells me just how well they are looking after themselves or being looked after.  Upon entering a patient’s home, in 30 seconds I get a feel for just how they are doing, truly half of the examination goals.
Similar to keeping them out of the ER, this can also keep them out of the next phase of living.  That is, if they are living at home this can lessen the need for a seniors’ apartment complex.  If they are in a seniors’ apartment, this can keep them out of assisted living.  Keeping them in assisted living keeps them out of the nursing home.  And it works.
You are welcome to come to Columbia any time and visit with some of these folks.  I’m certain many of them would love to share their ideas on healthcare with you.

Dale Rutledge Hamrick MD
http://fotki.yandex.ru/tags/%D0%B2%D0%BE%D0%B4%D0%B0/users/lar6633/view/109006?how=week&page=0
dear ladies and gentlemen i have not seen you for ages
and a lot abd feel lonesome
Dear Mr. Bazell,
I was quite pleased to see your 2 part series on Duke University and their efforts to keep non-emergent patients out of the ER through better time management parameters on office visit wait times, team-based delivery systems, and home visits. I was especially happy since Duke Family Medicine is one of our very satisfied clients! Our company, RNs On-Call, offers after-hours nurse telephone triage to their patients. We know that this additional service after the practice is closed is an integral part in helping to alleviate inappropriate use of health care resources. Our registered nurses work remotely throughout NC using industry recognized protocols with tailored physician addendums to answer patient calls for our doctor clients in NC,SC,VA, AZ,TX and TN. Most of our calls in the middle of the night are non-emergent and do not require physician intervention. Everyone wins with our service! Patients (especially rural )get immediate access to a health care professional, doctors are better utilized next day with their patient visits, ER teams are used for emergent situations as they should be and our nurses are very happy at home connecting to patients! Telehealth services are part of the answer to our nations' health care crisis. In  the midst of a crumpling economic climate-we are hiring & growing! And we have no trouble finding nurses even during national shortage. Duke has always been a leader in innovative health care ideas. We are privileged to be part of their solution! Maybe you would like to do a piece on us?? Thank you for highlighting some answers to the problems that we in health care face every day!
Best Regards,
Beth Corvinus, RNs On-Call
Perhaps possibly Insurance companies can offer choices of coverages by providing Option 1,Option 2, or Option 3 explaining in details the differences of coverages limited and how much more per wk. it will cost.  Perhaps at the end of those 3 choices, they can add several options like Limited Dental cov. or Extended Chiropractic Care or if someone wanted extensive Mental Health preferred etc. and it may not cost extra if they can give some options to switch 1 from the top 2 choices of Ins. to choose from.  Understand?  Also, instead of filing for lawsuits, perhaps some insurances can offer free insurance rates instead if the Ins. company refer the patient to someone that can take care of the problem but only for that time frame.  Perhaps it may help keep ins. rates down?  Also, it may help certain people keep tabs what may be going on in the medical field or the Alternative side of Health.  I do not think I have time to continue on with this off the wall idea but maybe I can start the ball rolling to help other people so they do not have to suffer like I have in the past.  Brenda Klick
If you are really serious about exploring the potential of the house call movement, please solicit information from the American Academy of Home Care Physicians (www.AAHCP.org). Too many news pieces have touched upon the subject as a quaint relic of better times past, or have cast it as a concierge practice only for those who can afford it. In reality, it is the perfect solution for meeting the care needs of the highest cost Medicare beneficiaries at a great cost savings. Physician House Calls are the only plausible way to solve the problem of caring for the aged and complex comorbidly ill population. Please research the real story and put it out there.
-Andrew Lyons, MD awlyonsmd@imhv.org
PS - Come talk to me. I will put together a beautiful illustration for you of the capabilities of the House Call Model -Right here in NYC...
As director of the nation's largest academic program, providing care to over 1000 homebound citizens of Manhattan every year, we are one of many practices of dedicated providers all over the country who are trying to reform healthcare from the ground up.  This video featured on the AARP website and made by award-winning documentarians Julie Winokur and Ed Kashi highlights our model of care and says it all:

http://www.aarp.org/family/caregiving/articles/doctor_in_the_house.html




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